Missing receipt or files?
Check the email address used at checkout and your spam folder. Your Payhip receipt or purchase download page provides files or access instructions. Read START HERE before opening the product.
Customer care
Returns & order help
Start here if you cannot access a purchase, received the wrong files, or want to request a refund.
Something does not work?
Check the device and software requirements on the product page. Include the product name, order reference, device, software and the error you see when you contact us.
Requesting a refund?
Send an order-support request with your product name, purchase reference, a description of the problem and the resolution you are requesting. You may be asked for relevant details so the order and issue can be checked.
How requests are reviewed
Digital products are delivered as files or access instructions. Refund eligibility is reviewed against the terms shown with your purchase and any applicable consumer rights. This page does not add a money-back guarantee or promise an automatic refund. No fixed review or refund-processing time is promised.
For a missing file, access problem, duplicate purchase, or a product that differs from its description, explain what happened. Any approved refund is processed through the original checkout provider. Timing after approval depends on the payment provider and your bank.
Keep your receipt and review the purchase-specific terms before paying. This page does not limit any rights that apply to your purchase.
For orders processed by Payhip: Payhip’s refund-request guidance.
Never send passwords, API keys, full payment-card details, or identity documents through the contact form.